What are the type of support you offer?

If you have any problems with setting up your web site, we are available via email and support ticket system to help you out. We encourage you to check out the online manual (Knowledgebase), support tutorials  first since most of the common questions have been addressed there.

We encourage our clients to send specific questions with regards to their web site account through the ticket system, as it is the fastest way to receive answer with regards to your queries. It also provides us with records of communication that will be very helpful for us in solving your problems.

Was this answer helpful?

 Print this Article

Also Read

Do I need to transfer my domain name to you if I sign up for your hosting services?

You are not obligated to transfer your domain name to us if you choose our hosting services. You...

Can I run a phpbb forum (message board) on my site?

Absolutely! In fact we've pre-installed it for you. (via Fantastico)Phpbb is free, open source...

When can I begin using my account?

Accounts are set up and active once payment is cleared sometimes within an hour unless one of...

Can I get "Insert random program" installed on the server?

We do not allow background processes or extra daemons to be installed to shared servers. We do...

Do I have 24/7 access to my account(s)?

Yes you do. All of our customers have full access to their account every day, all day.