I am not receiving new emails?

Please login to your control panel (at http://yourdomain/cpanel) and make sure

1) Your email account is not over quota. You can check this by clicking on Email Accounts in your control panel and it will show you how much disk space is being used by your email account.

And if your mailbox is full, you need to either delete old emails, clear your spambox from spamassassin page (again from your control panel) or increase the quota of your email account.

You can also login to your webmail at http://yourdomain.com/webmail (username is your full email address) and go into Squirrelmail, click on Folders, subscribe to all folders, refresh the folder list, and then check all folders and see where all the disk space is being used. This is your mailbox that you need to manage.

2) Your entire hosting account disk quota can be full as well. In this canse use the Disk Usage Viewer in the control panel to find where the space is being wasted and make some room, or if your disk usage needs are growing, you can upgrade your account to the next hosting plan.

Note: 99% of the time, the above two are the reason for not receiving new emails.

Was this answer helpful?

 Print this Article

Also Read

I am unable to send mail through my mail (SMTP) server?

This usually indicates that there is a network problem on your end or your ISP (internet...

User Level Filtering

cPanel lets you filter email sent to a specific user’s address. This can be useful for...

Auto Responders

This feature can be configured to automatically send response messages. This can be useful when...

How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?

You can login to your mailbox (email account) via webmail at this address:...

How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).

1. First thing you need to do is remove catchall email for your domain. Please create proper...